Yes, all Enchanted Encounters must be pre-booked.

Enchanted Encounters is suitable for adults, couples or families with older children. It isn't suitable for very young children or babies.

The Santa Experience is a 60 minute journey around the farm with colourful characters, real reindeer, magical lighting, special effects, farm animals and a very special personalised * visit to see Santa.

Enchanted Encounters is essentially the middle bit of The Santa Experience. You get a tractor ride straight up to the reindeer lodge to meet the reindeer and there's smores included with this event too. Enchanted Encounters does not feature Santa or any of his friends.

Our animal’s welfare is our primary concern therefore we will not force them to behave against their nature and all interaction is done on their terms.

Under normal conditions you will be able to get near to them though.