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Church Farm, Thurstaston, Wirral, Merseyside, CH61 0HW
The Santa Experience Frequently asked questions
Santa Experience- Ticketing Queries
Santa Experience- General Questions
Santa Experience- Meeting Santa
Santa Experience- People with reduced mobility
Santa Experience- Additional Queries
Do we need to pre-book for this event?
Yes, this event must be pre-booked. This event is extremely popular and certain dates will sell-out completely. You can book online using the link on the main event page.
My child is ill, can I get a refund / transfer?
Unfortunately not. Just like all other major ticketed attractions it's not possible to refund or transfer tickets at short notice.
If you can't make it do see if anyone else is able to take your tickets in your place.
Can I change my ticket date / time?
Unfortunately due to high ticket demand we are unable to amend or alter ticket dates or times after purchase, as specified in our Terms and Conditions. Please ensure you purchase the ticket time you wish to visit.
I did not receive my booking confirmation/tickets, what should I do?
Please email the ticket team directly using tickets@churchfarmevents.co.uk and they'll be able to look into this for you.
Do you do discounts for group bookings, disabled visitors or carers?
No, we offer a flat rate for all customers.
What does the free under 2 child ticket include?
Children under 2 are free providing they are carried when on the trailer or when walking. They'll be able to see and enjoy the whole experience and get a photo with Santa too. This free ticket doesn't include a gift or a mention from Santa however. If you'd like your under 2 year old to receive a gift and be mentioned by Santa then do purchase a child ticket for them instead.
Can we book two adjacent rides for a larger group?
Yes, but you'll need to get in touch with us to do this. Not all ride times are shown on the booking system so we'll usually need to book you in manually.
Each ride group will still need to travel around the ride seperately from the other one to ensure that everyone can see and so that the timing structure still works.
Do adults and children need tickets?
Yes, each person attending requires a ticket.
I don't know what my child wants for Christmas yet- can I fill this in later?
Yes, the two questions about presents and being good are deferable meaning you can fill them in later. Do make sure you setup an account when you purchase tickets so you can login at a later date to do this.
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